Customer Service & Quality Assurance

Turnbull & Scott constantly strive to deliver a high quality service are proud to have acheived the following levels of Quality Assurance

Quality Policy

It is, and always has been, the policy of Turnbull & Scott (ENGINEERS) LTD. to provide products and services of a consistently high quality and in accordance with British Standards and other codes of practice relevant to each product or service.

In order to maintain these standards it is our present day policy to operate and maintain a Quality Management System that conforms to BS EN ISO 9001: 2000, and to continually improve the quality system and quality objectives by indentification of non-conformities within the system, and taking the necessary corrective action.

All staff are involved in creating and maintaining the quality environment by implementing the procedures detailed in our QMS manual and where any matter is not laid down in preceise detail, by emplying good engineering practice and common sense.

An introduction to the Quality Policy and Quality System forms part of the induction training for all new staff.